Privacy policy
Protecting your personal data matters to Nuvia.
This Privacy Policy explains, clearly and transparently, what personal data may be collected when you use our site, place an order, or contact our customer service team, as well as how this data is used, stored, and protected.
As Nuvia is operated by a France-based business, this policy is established in accordance with:
- Regulation (EU) 2016/679 of April 27, 2016 (the "GDPR")
- French Law No. 78-17 of January 6, 1978 on Information Technology, Data Files, and Civil Liberties
These protections apply to all Nuvia customers, regardless of where you are located, including customers in the United States.
1. Data Controller
The data controller for personal data collected on the Nuvia site is the operator of the Nuvia store.
For any question about your personal data or to exercise your rights, contact us at:
contact@feelnuvia.com
2. Personal Data We May Collect
Identification and contact information, which may include: first and last name, email address, phone number, billing address, shipping address.
Order information, which may include: order number and content, products ordered, order amount, delivery method, order history, return and refund information, exchanges with our customer service team.
Payment information: payments are processed by the payment providers offered on our store. Nuvia does not store your full card details. Certain information necessary to confirm and track payment may nonetheless be associated with your order.
Technical and browsing data, which may include: IP address, device type, browser type, operating system, pages viewed, browsing date and time, interactions with the site, and information collected via cookies or other trackers.
3. Why We Use Your Data
Order management — to record your order, process payment, prepare and ship it, keep you informed of its status, and manage returns and refunds. Legal basis: performance of the contract with the customer.
Customer service — to respond to your questions, return requests, complaints, or order-related requests. Depending on the request, this is based on contract performance or Nuvia's legitimate interest in providing effective customer service.
Legal, accounting, and tax obligations — certain order and transaction data must be retained to comply with legal obligations applicable to Nuvia as a French business. Legal basis: compliance with a legal obligation.
Fraud prevention and security — certain data may be processed to protect our site, customers, and business against fraudulent or abusive behavior, or threats to the security of our services. Legal basis: legitimate interest.
Marketing communications — with your consent where required, we may use your email address to send news, promotional offers, and product information. You can unsubscribe at any time via the link in our communications or by contacting us directly.
4. Who Receives Your Data
Nuvia does not sell your personal data.
Certain information may be shared with service providers involved in operating our store and fulfilling your orders, such as: our e-commerce platform and hosting providers, payment providers, carriers and logistics partners handling delivery, IT service providers, customer service tools, email/communication providers, and audience-measurement or advertising providers (only where their use is permitted and your consent has been obtained, where required).
These providers only receive the information necessary to carry out their respective tasks. Certain data may also be disclosed to administrative or judicial authorities where required by law.
5. Shopify
Our online store uses the Shopify platform. As part of the store's technical operation, order processing, and related services, Shopify and certain of its providers may process personal data. The specific processing depends on the features and apps used on our store. We encourage you to review Shopify's own privacy information where relevant.
6. How Long We Keep Your Data
We keep your personal data only for as long as necessary for the purpose it was collected for, and to comply with our legal obligations.
Order-related data: kept for the duration of our business relationship, then archived as needed to meet legal obligations or defend our rights. Accounting records and supporting documents must be kept for ten years under French commercial law (Article L.123-22 of the French Commercial Code).
Marketing data: data used for marketing purposes may be kept for the duration of the business relationship, then generally for three years after it ends. Prospect data is generally kept for three years from collection or the last contact from the prospect.
7. Data Transfers Outside the European Union
Some technical providers used by Nuvia may be based, or may process certain information, outside the European Union or European Economic Area. Where such transfers occur, they are carried out in accordance with the GDPR, notably through an adequacy decision of the European Commission or appropriate safeguards such as Standard Contractual Clauses, where required.
8. Your Rights Over Your Personal Data
In accordance with applicable data protection law, you may have the right to request: access to the personal data we hold about you, correction of inaccurate or incomplete data, deletion of certain data, restriction of certain processing, objection to certain processing, portability of certain data, and withdrawal of your consent where processing is based on it.
To exercise any of these rights, contact us at: contact@feelnuvia.com
To protect your data against fraudulent requests, we may ask for additional information necessary to verify your identity.
Note for customers outside the European Union: while these rights are established under EU law, we apply the same data-handling standards to all Nuvia customers, including those in the United States, as a matter of practice.
9. Right to Withdraw Consent
Where processing of your data is based on your consent, you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
10. Cookies and Other Trackers
Strictly necessary cookies enable core site functions such as the shopping cart, site security, remembering necessary preferences, and the checkout process.
Other cookies and trackers may be used to measure site traffic, analyze browsing, personalize content, measure advertising campaign performance, and deliver personalized advertising. Where consent is legally required, these cookies are only set after you have given it.
You can change or withdraw your cookie choices at any time using the preference management tool available on our site.
11. Data Security
Nuvia implements appropriate technical and organizational measures to protect personal data against unauthorized access, unauthorized disclosure, alteration, loss, and accidental or unlawful destruction.
12. Third-Party Links and Services
Our site may contain links to, or embed services from, third-party companies. When you use these services, the companies concerned may process your data in accordance with their own privacy policies. We encourage you to review their policies when using their services.
13. Filing a Complaint with the CNIL
If, after contacting us, you believe your data protection rights have not been respected, EU residents have the right to file a complaint with France's data protection authority, the CNIL (Commission nationale de l'informatique et des libertés):
3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07 cnil.fr
Customers outside the EU, including in the United States, do not have this specific right to the CNIL but are welcome to contact us directly with any concern.
14. Changes to This Policy
Nuvia may update this Privacy Policy to reflect changes to our services, the use of new providers, technical changes to the site, or changes in applicable regulation. The "last updated" date at the top of this page indicates the current version. For significant changes to how we handle your personal data, we will take appropriate steps to inform you where necessary.
15. Contact Us
For any question about this Privacy Policy, your personal data, or exercising your rights, contact Nuvia at:
contact@feelnuvia.com
We will do our best to respond to your request promptly and in accordance with applicable legal obligations.
