Legal notice
In accordance with applicable legal requirements for online communication services and professional websites, this Legal Notice identifies the publisher of the Nuvia website and the parties involved in its operation.
1. Site Publisher
This site is published by the operator of the Nuvia store.
Email address: contact@feelnuvia.com
As a French micro-entrepreneur (auto-entrepreneur) operating under the VAT exemption scheme, Nuvia is not subject to VAT (Article 293 B of the French General Tax Code).
2. Publication Director
The publication director is the operator of the Nuvia store, responsible for the content published on the site.
3. Site Hosting
The Nuvia site is operated using the Shopify platform.
For a French business using Shopify's European services, the contracting entity indicated by Shopify is currently:
Shopify International Limited The Sidings, 4th Floor Grand Canal Quay Dublin D02 E7K8 Ireland
4. Contact
For any question regarding the site, an order, or Nuvia products, you can contact us:
Email: contact@feelnuvia.com
5. Intellectual Property
The Nuvia site and its content, including but not limited to:
- the brand and trade name
- logos
- visual identity
- photographs
- videos
- illustrations
- graphic elements
- text and descriptions
- visual creations
- the layout and structure of the content
may be protected under applicable intellectual property law (French and international).
Unless prior authorization has been granted or an exception provided by law applies, any reproduction, representation, adaptation, distribution, or use of protected content belonging to Nuvia is prohibited.
Trademarks, logos, and content belonging to third parties that may appear on the site remain the property of their respective owners.
6. Personal Data
As a France-based business, Nuvia processes personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable French law. This applies to the processing of personal data collected through this site, regardless of the customer's location, including for order management, delivery, customer service, returns and refunds, site security, permitted marketing communications, and site operation/analytics.
Full details on how we collect and process your data are available in our Privacy Policy.
To exercise your data rights or for any question about your personal data:
contact@feelnuvia.com
7. Cookies
The Nuvia site may use cookies and other trackers necessary for its operation, as well as — subject to your choices — audience measurement, personalization, or advertising technologies.
Where consent is required, you may accept or decline the relevant trackers and adjust your preferences as described on the site.
8. Consumer Dispute Resolution
If you have a dispute, we invite you to contact our customer service team first so we can work toward a solution.
Nuvia Customer Service: contact@feelnuvia.com
For customers located in the European Union: in accordance with French consumer law, after a prior written complaint that has not resolved the dispute, EU consumers may refer the matter free of charge to the consumer mediator that Nuvia falls under. Mediator contact details are available on request at contact@feelnuvia.com.
For customers located outside the European Union, including the United States: this consumer mediation process is specific to EU law and is not available to you. We encourage you to contact our customer service team directly to resolve any issue.
9. Liability
Nuvia strives to keep the information on its site accurate and up to date. Errors, omissions, or technical interruptions may nonetheless occur.
Information on the site does not exclude or limit Nuvia's legal obligations regarding distance selling, product compliance, delivery, and consumer protection under applicable law.
Nuvia cannot be held liable for damage resulting exclusively from clearly inappropriate use of the site, or use of the product contrary to its intended purpose or the instructions provided, subject to applicable mandatory legal provisions.
10. Links to Third-Party Sites
The site may contain links to sites or services operated by third parties. Nuvia does not necessarily control these sites and cannot be held responsible for their content or practices, subject to applicable law.
We encourage you to review the terms of use and privacy policies of any third-party services you visit.
11. Governing Law
This site and this Legal Notice are governed by French law, as Nuvia is operated by a French business.
These provisions do not deprive any consumer of the mandatory protections they are entitled to under applicable law in their country of residence.
