Contact information
Questions about your order, delivery, or your Nuvia product?
Our customer service team is here to help.
Customer Service
Email: contact@feelnuvia.com
We recommend contacting us by email so our team can process your request efficiently and keep track of all information related to your case.
A question about your order?
For any request regarding:
- an order in progress
- delivery tracking
- an address change
- a package not received
- a product received damaged
- a return or refund
Contact us at: contact@feelnuvia.com
To help us process your request faster, please include your order number in your message.
Returns and Refunds
If you'd like to return a product, please check our Return & Refund Policy before contacting us.
For any return request: contact@feelnuvia.com
Please do not send your product back to any address shown on the package without first receiving return instructions from us.
Defective Product or Order Issue
If your product is defective, was damaged during shipping, or you received a different item than ordered, please contact our customer service team.
Please include:
- your order number
- a description of the issue
- photos or videos showing the problem, if possible
This will help us process your request faster.
