Frequently Asked Questions
Everything you need to know about Nuvia Silk, before and after your order.
The product
How does the Nuvia Silk filter work?
Water passes through a cotton filter cartridge before exiting through the shower head. This filter captures chlorine, limescale, and mineral impurities, while letting water flow through at full pressure.
Does it reduce water pressure?
No, the cotton filter is designed to let water flow through at full pressure while trapping chlorine, limescale, and mineral impurities.
What is the shower head body made of?
The body goes through 4 manufacturing steps: anti-corrosion and anti-oxidation treatment, a polished finish, a thick coat of paint, then preliminary polishing, for optimal durability.
Is Nuvia Silk suitable for all skin types?
By reducing chlorine and limescale contact with skin and hair, Nuvia Silk suits most users. If you have particular sensitivities, ask a healthcare professional for advice.
Installation & use
Is it compatible with my current shower?
Nuvia Silk screws directly onto most standard shower hoses, no tools needed.
How do I install the shower head?
Unscrew your current shower head by hand, screw Nuvia Silk on in its place using the existing hose, then turn on the water: filtration starts immediately.
How often should I replace the filter?
The filter should be replaced every 3 months at most to maintain optimal effectiveness.
How do I know when to change the filter?
The filter visibly yellows and becomes saturated with limescale deposits after extended use — that's the sign it's time to replace it.
Where can I buy replacement filters?
Replacement cartridges are available directly on our store, in the dedicated collection.
Order & delivery
What are the delivery times?
Orders are processed within 1 to 2 business days, then shipped to the United States via Colissimo International, arriving in about 3 to 8 business days.
Do you ship internationally?
Yes, we currently ship to the United States in addition to France and the EU.
How can I track my order?
A confirmation email with a tracking number is sent to you as soon as your order ships.
Can I modify or cancel my order?
Contact us as soon as possible after placing your order — we can make changes as long as it hasn't been handed to the carrier yet.
Returns & payment
What is your return policy?
Nuvia offers a 30-day satisfaction guarantee. The product must be returned unused, in its original packaging.
How do I request a refund?
Contact our customer service team through the Contact page with your order number.
What payment methods do you accept?
All major credit and debit cards, along with any other secure payment options shown at checkout.
Is payment secure?
Yes, all payments are processed through a secure payment gateway.
